Survey/Feedback

Control Automation Technologies Corporation / CATLab is committed to providing a quality service at a cost effective price. More importantly, we have a commitment to you, the customer, to ensure your absolute satisfaction. For this reason, we are asking for a moment of your time to complete this survey. The questions are general and are intended to provide us with an understanding of your overall satisfaction or concerns with our services. If you have a specific concern, please be sure to tell us about it. We always enjoy hearing about the good job that we did, but in order to be the best in the business, we must know where we need improvement. Thank you in advance for helping us to serve you better.

Company Name

Person Completing Survey

Email Address

Approximate Date of Service

1. How did you first learn about CATC?

Sales Representative Web Site A Colleague Recommendation from CATC Customer Advertisement Other (please specify)

2. Which of the following services are addressed in this survey?

Test Equipment Calibration Test Equipment Repair Test Equipment - Evaluation for Repair Test Equipment Calibration and Repair CATLab handled the Outsourcing of Your Equipment Equipment Resale Quality System Consulting Emergency Support Other (please specify)

3. Please rate your experience with CATC in the following areas by selecting from the drop down menu.

• Sales Introduction Poor Below Average Average Above Average Excellent No Interface with Sales
  Proposal Poor Below Average Average Above Average Excellent
  Follow Up Poor Below Average Average Above Average Excellent
• Technician Courtesy Poor Below Average Average Above Average Excellent No Interface with Technician
  Turnaround Time Poor Below Average Average Above Average Excellent
  Communication Poor Below Average Average Above Average Excellent
• Management Courtesy Poor Below Average Average Above Average Excellent No Interface with Management
  Follow Up Poor Below Average Average Above Average Excellent
  Professionalism Poor Below Average Average Above Average Excellent
• Overall CATC Experience Poor Below Average Average Above Average Excellent
  Quality Poor Below Average Average Above Average Excellent
  Value for Cost Poor Below Average Average Above Average Excellent

4. Do you plan to choose CATLab again for this or other services?

No Maybe Likely Very Likely Definitely

5. Would you recommend CATLab to others?

No Maybe Likely Very Likely Definitely

• If you have someone in mind, please list:

6. How important was CATC's accreditation to ISO/IEC 17025 in your decision to use our services?

Not important at all Somewhat important Very Important Mandatory

7. Was your documentation accurate and sufficient for your needs?

Yes - Exactly what I needed Yes - Sufficient but could offer more info Satisfactory - But I've seen Better No - I need additional information No - It was incomplete or inaccurate

8. How competitive was CATC's pricing relative to experience with other companies offering similar services?

Average Much less expensive Less expensive More expensive Much more expensive

9. Are there items that we don't handle that you wish we did

Yes No Please list:

10. Please jot down any comments below. Please include suggestions for scope additions or specific requests.

11. Finally, if you were to offer a comment about your CATLab experience that we could share with potential CATC customers, what would you say?

12. Can we quote you?

Yes No

• Would you like to discuss past or future services with me directly? Yes No

Please click on the submit button once you have finished. Thank you for your time, comments and business. Regards, Mike Watson, President